Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

Information We Collect

When you shop with us or subscribe, we collect:

• Contact details (name, email, address, phone number)

• Payment information (processed securely via Shopify/third-party providers — we don’t store credit card details)

• Account details for subscriptions (via Recurpay)

• Order history and communications with us

• Website usage information (such as cookies and analytics data)

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Manage your subscriptions and account

• Communicate with you (order updates, support, promotions if you opt-in)

• Improve our website and services

• Comply with legal obligations

Sharing Your Information

We only share information with trusted third parties where necessary, such as:

• Shopify (our ecommerce platform)

• Recurpay (subscription management)

• Payment processors

• Shipping/delivery providers

• Analytics tools (to understand site performance)

We never sell your personal information.

Cookies & Tracking

Our website uses cookies and similar technologies to operate the store, keep your cart and subscriptions working, and help us understand how visitors use the site. You can disable cookies in your browser settings, but some features may not work properly.

Your Rights

You have the right to:

• Access the personal information we hold about you

• Correct or update your details

• Request deletion of your data (unless we need to keep it for legal or business reasons)

• Opt out of marketing communications at any time

To exercise these rights, contact us at topup@ryderspecialtycoffee.co.nz

Changes to This Policy

We may update this policy occasionally. The latest version will always be available on our website.